How to File a Complaint Against a Hotel That Charged You Twice For the Same Transaction
- 1). Log on to the website of the hotel where you stayed and find a tab or a link to the hotel's parent company or any customer service information that allows you to deal with someone not directly involved with management at the hotel in question. Send an email or fill out an online complaint form if applicable, and be clear, polite and concise when giving the exact nature of the problem.
- 2). Contact the CEO, if possible, or anyone in charge of guest relations. Again, be to the point about the nature of the issue; you may be prompted to send any materials you have, such as receipts, that prove you were charged beyond what was needed. If the hotel is local and not part of a corporate chain, track down the contact information of the hotel's owner and president should management be of no help in addressing the issue.
- 3). Contact the Better Business Bureau regarding the nature of the problem and file a formal complaint. The BBB exists to aid consumers with such issues, and most businesses register their business with the BBB to attract customers who want peace of mind knowing their money is going to a reputable company.
- 4). Fill out the necessary forms and provide any paperwork as directed. The BBB also should maintain a record of any complaints filed against the hotel, so if there are significant problems, formal legal charges may be charged against the hotel. Otherwise, the BBB will contact the hotel about the issue and will work with both you and the hotel to find a solution.
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