How to Complain Against a Mortgage Provider
- 1). Determine how major or minor the complaint is. For example, if you are complaining about fraudulent activity and potentially felonious offenses, take it to the federal level. If you're complaining about a payment being posted incorrectly, keep it at the company level.
- 2). Review the complaint procedure at the FTC website (see the Resources section). If you think you have an egregious offense to report, fill out the complaint form. It can take up to four weeks to get a response from the government.
- 3). File a complaint with the executive management office of the mortgage company, regardless of the offense. This will trickle down through the hierarchy of the company, ultimately resulting in disciplinary action against offending employees.
- 4). Call the local office or branch location (or broker) where you originated your mortgage loan. Speaking directly with an originator or manager at a lower level can often help you resolve the complaint faster.
- 5). File a complaint with the Better Business Bureau. This nonprofit company tracks the behavior of thousands of companies nationwide. By getting a complaint in writing, you'll be alerting other consumers of poor practices. See Resources for the BBB website.
- 6). Follow up with all agencies whom you contacted---FTC, the mortgage company's executive and local offices, and the Better Business Bureau. The more persistent you are, the faster the dispute will be handled.
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