Question: Why Don't Ryanair Put a Contact Email Address on Their Site?

My question to Ryanair in full:

Why do you not provide an email address for your passengers to contact you? This is illegal in the UK according to the Electronic Commerce Regulations.

Answer:

Stephen McNamara, Ryanair's Head of Communication, was kind enough to provide me with this response:

Ryanair, like many other airlines and large internet focused companies ask passengers to contact us via fax or in writing and our contact details are clearly presented on our website. Ryanair customer service replies to 99% of customer correspondence within seven working days. Ryanair does not agree with the provision of email addresses on our website as it leaves the system open to abuse by those who do not have a genuine customer issue. Passengers with a genuine issue are served better by a dedicated correspondence system which minimise needless correspondence.

My Response

Well, it is interesting that Ryanair thinks that because they "don't agree" with Electronic Commerce Regulations, then they don't apply to them. Wouldn't we all like to ignore rules we didn't agree with?
Read the next question, on Why Ryanair Charges Multiple Credit Card Fees for a Single Transaction, or see all of my Questions to Ryanair.