Bpo Services India
The future prospect of BPO services depends a lot upon various factors and one of them is that how much Indian BPO companies are able to offer beneficial solution to companies in the USA. If the outsourcing makes sense financially it companies in the USA will never stop to outsource their work to Indian BPOs. Apart from threats coming from various State legislation in the USA a major threat is coming from the BPO companies of Philippines, Singapore, Brazil and some Easter European countries which are willing to cash in the opportunities available. BPO services India helps client companies in the USA to leverage on the Indian talent and that too at the fraction of cost of the what they can get in the USA.
According to Infosys mentor Narayanmurthy, India is facing multiple challenges in BPO front and the future prospect of BPO services depends a lot upon the factor that how Indian firms are able to adjust themselves in continuously changing demands. Cost-effective business process solution would always be in demand and question would be whether Indian BPO firms are able to offer that or not. Moreover, he opines that India does not need to worry about the legislation coming against the outsourcing of business as legislation bans only governmental work not to be outsourced which is an insignificant part of the business.
Some major BPO services such as Application Development, Product Development, Application Re-engineering, Application Migration, etc. cannot be stopped to outsourced from India for the reason that the same services by the firms in the USA costs a lot. Companies in the USA want to reduce their production cost and for that they can go to any extent and can in most of the cases get loopholes in the State legislation coming on their way. Moreover, Indian firms have edge over the USA companies in services such as application Migration, Java Migration, .Net Migration, Oracle Migration, etc.
Similarly, some other cost-effective and best in the world services such as Program Management, IT Infrastructure, Quality Consulting Services, Technical Staffing, Process Re-engineering Consulting, etc. are not only high in demand in the USA market but also quite expensive if supplied by the firms in the USA. However, Indian BPO firms supply the same services at significantly low cost and that is the major attraction for client companies in the USA. Services such as IT Architecture & Technology, Business Process Management, Application Management services, etc. offered by India's BPO firms are being considered cost-effective and highly professional.