Printer Does Not Print

• You may find from time to time that the R300 powers on as usual but does not print your documents on command. This can be due to several problems with the printer. First, check that the USB cable is secure in both the printer and the computer and that the printer is sitting on a flat surface. The printer may not work if it is tilted.
  
  Next, run a printer check to make sure the printer is operational. To run a printer check, turn off the printer and the computer and unplug the USB cable. Turn on the printer and press the Maintenance button. Use the down arrow button on the printer to highlight More Options on the display screen and press OK. Highlight Nozzle Check and press OK twice. If a page prints out, reinstall the R300 software on your computer.
  
  

Lines in Printout

• The R300 may produce printouts with light horizontal lines that are not a part of the printout. This is called banding and can have several causes. First, try cleaning the printer head to clear any clogged nozzles. To clean the printer head on the R300, press the down arrow button to highlight More Options and press OK. Use the arrow buttons to highlight Head Cleaning and press OK twice. The printer will take about 30 seconds to clean the print head, after which you should run a printer check as described above. If the printout has gaps, press the STOP button to run the print head cleaning feature again. Once there are no gaps in the printout, press OK.
  
  If the printout still has banding, open the Print window on your computer and click on Properties. In the Properties window you can choose the print quality, speed and printer type. Select a higher print quality and a lower speed and make sure the paper type matches the type you are using for the printout.
  
  Finally, check that the ink cartridges are not empty or close to empty and replace them as needed.
  
  

Faint Printout

• If your printout looks faint or faded when using the R300, try cleaning the print head. Next, replace any ink cartridges that are old, low on ink or out of ink. Check that the paper setting on the computer matches the type of paper you are using for the printout.
  
  Another potential cause of faded printouts is incorrectly loaded paper. Some types of paper have a printable side that is whiter or shinier on one side compared to the other. The printable side of the paper needs to be loaded into the printer face up.