If LexisNexis HotDocs 2005 is Installed

• 1). Click "Start," type "programs and features" and press "Enter."
  
  
• 2). Select "LexisNexis HotDocs 2005" and click the "Uninstall" button.
  
  
• 3). Wait for the uninstallation to complete, and restart the computer if prompted.
  
  
• 4). Insert your PaperPort 11 CD.
  
  
• 5). Click the "Remove" button and wait for the software removal process to finish.
  
  
• 6). Click "Start," type "regedit" and press "Enter" to open the Registry Editor.
  
  
• 7). Click the "+" icon next to "HKEY_LOCAL_MACHINES" to expand the key.
  
  
• 8). Click the "+" icon next to the following entries to expand the subkeys:
  
  Software
  
  Zeon
  
  DocuCom
  
  
• 9). Right-click the "ZNSL" key and select "Delete" from the drop-down menu. Click "Yes" to confirm that you want to delete the file.
  
  
• 10
  
  Click the red "x" in the upper right corner of the registry editor to exit, then restart the computer.
  
  
• 11
  
  Click "Start," select "Computer" and double-click the PaperPort 11 CD icon.
  
  
• 12
  
  Click "Start Installation" and follow the prompts to finish reinstalling PaperPort.
  
  

If HotDocs is Not Installed

• 1). Click "Start," type "regedit" and press "Enter."
  
  
• 2). Click the "+" icon next to the following entries in the left pane:
  
  HKEY_LOCAL_MACHINE
  
  Software
  
  
• 3). Right-click the "ScanSoft" key and choose "Permissions."
  
  
• 4). Tick the "FULL CONTROL" and "READ" check boxes for the following users and click "OK":
  
  Your user account
  
  Administrator
  
  Administrators
  
  Creater Owner
  
  Users
  
  
• 5). Click the "+" icon next to the following entries in the left pane:
  
  HKEY_CURRENT_USER
  
  Software
  
  
• 6). Right-click the "ScanSoft" key and choose "Permissions" from the drop-down menu.
  
  
• 7). Tick the "FULL CONTROL" and "READ" check boxes for the following users, then click "OK":
  
  Your user account
  
  Administrator
  
  Administrators
  
  Creater Owner
  
  Users
  
  
• 8). Click the red "x" in the upper right corner of the registry editor to exit.
  
  
• 9). Download the PaperPort 11 Removal Tool and save it to your desktop (see Resources).
  
  
• 10
  
  Right-click the downloaded file and choose "Extract to." Select your Desktop and wait for the files to extract to a new, identically-named folder on your desktop.
  
  
• 11
  
  Double-click the new folder, double-click "Remover.exe" and click "Yes" to begin removal.
  
  
• 12
  
  Hold the "Windows" key and press "E" to open Windows Explorer.
  
  
• 13
  
  Double-click "Local Disk C:" and open the "Program Files" folder.
  
  
• 14
  
  Open the "ScanSoft" folder and delete the "PaperPort" folder, then close Windows Explorer.
  
  
• 15
  
  Click "Start," type "devices and printers" and press "Enter."
  
  
• 16
  
  Right-click the PaperPort printer and choose "Delete." Click "Yes" to confirm removal.
  
  
• 17
  
  Restart the computer and insert your PaperPort 11 CD.
  
  
• 18
  
  Click "Begin Installation" and follow the prompts to reinstall PaperPort 11.